What are Managed Services?

随着企业寻求更有效的IT支持,托管服务是最新的趋势. Their popularity continues to grow, 随着越来越多的组织获得积极主动的好处, 可预见的定价技术支持,他们可以更容易地预算. 但是您是否理解托管服务实际上涉及到什么?

托管服务的核心原则是,企业应该能够将其技术管理外包给第三方提供商, 谁能从IT管理中解脱出来,并确保所有事情都能24小时顺利地运行. 这包括系统监视和对出现的任何问题的主动解决.

That said, 不是所有的托管服务提供商都是平等的-如果你的企业正在考虑雇佣一个, you’ll want to be sure that it’s the real deal, 而不仅仅是另一家企业使用bt365滚球作为营销术语,这实际上意味着对相同的旧的无效的支持实行统一的价格.

The birth of Managed Services

Back in the day, most companies made do with small, uncomplicated networks, 帮助他们维护信息技术的公司也不需要复杂的工具. In fact, 这些支持公司通常由自学成才的业余人士经营, 谁在一个断点固定的结构上运作,当问题出现时,他们会响应调用来解决问题.

While some of these firms admittedly developed to offer more comprehensive services which did include diagnosing potential problems before they turned into bigger and more disruptive issues, their ability to be more proactive was hampered by the fact that they could only analyze the situation with a company’s network as it stood on the day they inspected it. Once their visit to the company was over, they had no real ability to monitor the performance of a business’s systems unless the client called to report a problem - in which case it was already too late. As a result, preventable problems continued to occur.

What’s more, the fact that backups were only taken and tested during the support firm’s visit to the client meant that problems occurring between visits frequently resulted in lost data. This was exacerbated by technical problems created by well-meaning but under-qualified in-house staff attempting to fix the symptoms of poorly performing networks, rather than addressing the root cause, and in the process actually causing more trouble.

Around this time, 硬件和软件供应商已经开始开发更复杂的系统,使网络问题能够更快地被识别和解决, but these systems were geared towards larger networks, 它们的高成本使它们成为普通小企业不现实的选择. In time, 随着这些系统的发展,bt365滚球运动应运而生,为较小的组织提供了好处.

Managed Services today

Modern Managed Services Providers are geared towards helping small and medium-sized businesses develop better IT systems that enable them to reach their goals and drive higher profits. 他们通过配置系统来实现这一点,这些系统在可能出错时向MSP发出警报, 然后立即采取行动解决这个潜在的问题. 这种方法可以让MSPs摆脱老式的被动灭火模式, 相反,要提供主动的服务,在问题出现之前就识别并解决问题.

这对于提供当今小型企业所需的IT支持至关重要. 各种规模的组织现在比以往任何时候都更多地使用技术, and in an increasing variety of ways, 支持日常运营和实现战略目标. 这进而需要一个需要维护和支持的更加复杂的IT环境. More often than not, though, 分配给维护的资源没有随着网络本身的规模和复杂性而发展. 这可能会让内部团队不堪重负,无法跟上进度, resulting in systems falling behind the times, not being properly maintained, 并最终遭受破坏生产力的中断和停机,从而打击底线利润.

Perhaps even more concerning, IT维护方面的落后会使您的业务暴露于安全威胁和灾难后果之中. If your support team doesn’t have the time to stick to a rigid backup schedule or use the latest backup tools or your business suffers a man-made or natural disaster, 它可能会丢失你行动的关键数据, without any hope of successful recovery. Likewise, 未能及时了解最新的安全威胁, 因此,没有安装适当的补丁和更新来密封漏洞, 这扇门会向黑客和其他罪犯敞开吗, allowing them to bring your business down. 你可能不会欣赏到robust的真正价值, 积极主动的IT管理,直到您遭受了不适当的不利影响.

Approaching IT support differently

随着IT技术能力的发展和改进,支持公司主动识别和解决设备故障, 该行业向中小企业客户提供这些服务的方式也发生了翻天覆地的变化. Whereas in the past companies relied on a break-fix agreement whereby support was provided on an ad-hoc basis as and when things went wrong - resulting in a chaotic scramble to resolve faults once they had been identified - modern Managed Services Providers instead focus on providing a consistent service to their clients. Our work doesn’t start and stop depending on whether you have an urgent fire that needs putting out; instead, we are continually working on your behalf in the background to identify and prevent problems before they have the opportunity to cause disruption to your staff or clients. 我们还承担日常管理任务,如安装和维护备份和安全补丁, 所有这些都是为了确保您的网络始终受到充分保护,免受伤害.

对于IT管理来说,这比老式的突破修复方法更可取, where your support provider is reliant upon your system’s failures in order to make a living - and therefore has little incentive to keep things running smoothly. In addition, your modern business relies on smooth-running IT to the extent that you need reassurance that your system will always be available and reliable; a break-fix arrangement removes that comfort, 因为你得等事情发生了才会知道, let alone are able to get it repaired. What’s more, juggling a number of different IT suppliers and support providers means more unnecessary complexity and drains on your time that you could do without.

The cost of Managed Services

好消息是,托管服务不必倾家倾产. 虽然你可能会认为,有一个经验丰富的专业团队不断照顾你的网络可能会导致难以控制的成本, 事实是,托管服务几乎总是比采用传统断点修复模型的IT支持成本更低. These savings become even more noticeable when you take into account the money lost during downtime that is unavoidable when you rely on break-fix support.

Ultimately, Managed Services的效率是break-fix支持的一百万倍, and services like remote monitoring and maintenance allow your MSP to prevent the occurrence of the very kind of issues that push up the true cost of using a break-fix support provider. 然而,这是双向的——因为托管服务提供商可以远程完成大部分工作,并且可以主动有效地操作, 他们的成本通常比那些老派的修理承包商要低, 让他们以更低的价格为你提供更好的服务.

此外,Managed Services将小企业主的利益放在心上——break-fix承包商依赖于有问题的服务, unreliable IT systems in order to make money, whereas an MSP keeps its costs lower by ensuring the kind of smooth-running technology the business owner needs - and it becomes clear that Managed Services are the way of the future.

托管服务几乎总是以统一的费率提供, with unlimited service included in one price. This offers yet more benefits to your business, 因为您获得了一种预算可预见性,而这种预见性只有通过break-fix合同才能实现, where if your IT suffers outages, 除了网络故障时所承受的损失外,您可以预期维修成本会激增.

Managed Services Providers usually offer different packages to provide varying levels of support depending on your business needs and the number of devices your team uses. Depending on the plan selected, 包容性服务可以包含从简单的问题监控和问题通知到您自己解决的所有内容, to comprehensive cover including everything from monitoring to problem resolution and ongoing strategic planning to develop a more streamlined network infrastructure that’s aligned to enable you to meet your long-term business goals.

The benefits of Managed Services

It’s clear that the main advantage of Managed Services over conventional break-fix support is the ability to identify and resolve problems before they have the opportunity to negatively impact your business operations. 毫无疑问,主动管理的技术比被动固定的技术运行得更平稳. Network monitoring, patch management and other forms of ongoing optimization equip you with a network that runs more efficiently and does a better job of supporting your operations. Managed Services确保避免问题,而不是回顾性地处理问题, 不用说,这样做可以节省时间,你可以全身心投入到你真正的工作中去经营你的企业.

The ability to predict and control your IT expenditure, thanks to a flat-fee approach, is an additional benefit, 同时,您还可以获得大多数企业无法使用的顶级专家支持. And you can enjoy greater comfort and security by being able to take your eyes off the daily operations of your IT and instead get back to work (or take a break!), 您知道您的系统正在被监视, 专家团队以您的最佳利益为中心,为您进行全天候的优化和改进.

如果你担心在你的预算中增加另一个月的订阅承诺, we understand. 但是托管服务为您预算技术支持需求提供了一种总体上更好的方式, 并从更有效和主动的资讯科技维护和管理中获益. 订阅托管服务可以让您与专家公司建立长期合作关系, 以及尽可能多地利用他们的专业知识的能力, and is likely to save rather than cost you money.

Steer clear of imitations

正如我们在一开始所说的,并不是所有的托管服务提供商都是平等的. 随着托管服务的好处越来越广为人知, some less scrupulous firms have come to use the term as nothing more than a snazzy catchphrase to sell services that in reality amount to little more than old-fashioned break-fix support. 许多这样的公司实际上并没有提供您所需要的预防性维护bt36, 但是,当您报告问题时,只需远程拨入您的网络来修复问题.

This is simply modern-day break-fix support, 在网络连接的帮助下变得更方便了. It doesn’t involve system monitoring, 不允许MSP审计您的系统的潜在漏洞区域, 在他们有能力对你的网络的稳定性产生不利影响之前,不要让他们解决问题. In fact, these services amount to nothing more than a call-out that lets your support technician remain in the comfort of their own office - hardly a client-oriented approach.

Instead, 确保你选择了一个真正的托管服务提供商,它将使你能够移交你的网络基础设施的责任, 我知道我们会24小时为您处理这件事, 确保您和您的系统的安全免受伤害,并在任何潜在问题出现在您的雷达之前适当地解决它们.

Would you benefit from Managed Services?

With so many companies attempting to sell you on the benefit of Managed Services - or at least what they say are Managed Services - it can be a challenge to know whether your business really needs this kind of comprehensive support, 如果它真的会对你的组织的生产力产生影响, network reliability, and bottom-line profits. 以确定您的业务是否会从托管服务中获益, ask yourself these questions:

  • 如果你的数据备份系统失败了,你会马上知道吗?
  • 你知道你的哪些设备在未来六个月需要更换吗?
  • 您能确定您的所有服务器和设备都有最新的防病毒保护吗?
  • 您确定您的网络上安装了最新的安全补丁吗?
  • 你知道你公司的团队中谁使用互联网最频繁吗?
  • 你是否知道你的团队使用互联网是否合适并与工作相关?
  • 您能告诉我是哪台计算机的内存用完了吗?
  • 当你需要技术支持时,知道该向何处求助容易吗?
  • 除了事情已经坏掉的时候,你还会收到你的支持公司的消息吗?

除非你能肯定地回答以上所有问题, 您目前可能正在使用各种break-fix技术支持方法. 您的业务可以从托管服务的主动性和可靠性中受益——而且不需要付出很大的代价.

如果感觉你的电脑系统运行速度比它应该的要慢, you suffer frequent downtime, 或者你只是觉得你没有从现在的支持你的人那里得到你需要的帮助和帮助, 是时候考虑一下来自bt365滚球的托管服务了.

Get in touch with us today and we’ll give you a FREE network assessment to determine whether now is the time for your business to adopt Managed Services for a smoother, more reliable network experience. There’s no obligation to subscribe right away, 即使我们为您的企业推荐托管服务. 我们还将提出建议,以使您的业务运行更顺利, 因此,即使您决定不使用我们的服务,您也会从我们的建议中受益.

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